Shipping Policy
Last updated: September 20, 2026
The short version: Free shipping in the contiguous United States. Alaska, Hawaii and international orders ship at calculated rates shown at checkout. Orders ship from Florida. We do not state a delivery window on this site, which means we are required to ship within 30 days of your order or refund you in full.
Where we ship
We ship to addresses in the United States, including Alaska and Hawaii, and to selected international destinations where calculated shipping is available at checkout.
Shipping cost
- Contiguous United States: free shipping on every order.
- Alaska and Hawaii: shipping is calculated at checkout based on your address and order weight.
- International: shipping is calculated at checkout. Duties and taxes assessed by your country, if any, are your responsibility and are not included in the price you pay us.
Processing time
Orders are packed and handed to the carrier on business days, Monday through Friday, excluding federal holidays. We are a small operation, so please allow a few business days for your order to leave our hands.
Delivery time
We do not publish a delivery estimate on this site, because carrier transit times vary by destination. Your tracking number, sent by email when your order ships, will show the carrier's own estimate for your address.
Our 30-day commitment
Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, because we do not state a delivery timeframe, we are obligated to ship your order within 30 days of receiving it. If we cannot ship within 30 days, we will contact you with the option to accept a delay or receive a full refund, including any shipping you paid.
Tracking
When your order ships, we email a tracking number to the address you gave at checkout. If you did not receive one, check your spam folder, then email hexgrip@ockybody.com and we will look it up.
Address accuracy
Please check your shipping address before you pay. If an order is returned to us as undeliverable because of an address error, we will contact you to arrange reshipment. Reshipping may require an additional shipping charge.
Lost or damaged packages
If tracking shows your package was delivered but you cannot find it, contact the carrier first, then email us. If your package arrives damaged, email us within 7 days of delivery with a photo of the item and packaging, and we will make it right.
Questions
Email hexgrip@ockybody.com. Emails are answered in the order received, usually within one business day.