Returns & Refunds
Last updated: September 20, 2026
The short version: You have 30 days from delivery to return unused straps in original condition. Email hexgrip@ockybody.com and we will send you the return address. We refund the full purchase price once the item arrives. We do not refund original or return shipping.
Return window
You may return your order within 30 days of the delivery date shown by the carrier's tracking.
Condition required
Straps must be unused and in original condition, with the original packaging. Lifting straps are a wear item that sits against your skin, so used straps cannot be resold and cannot be accepted for return. We inspect every return.
If you return an item that has been used, we will contact you. We may decline the return and ship the item back to you, or issue a partial refund at our discretion.
How to start a return
- Email hexgrip@ockybody.com from the address you used to order.
- Include your order number, which is in your Stripe receipt email.
- Tell us whether you want a refund or an exchange.
- We reply with the return address and any instructions.
Please do not ship a return before contacting us. Returns sent to the wrong address, or without an order number, are difficult to match to you.
Who pays return shipping
You pay the cost of shipping a return back to us. We do not provide prepaid return labels. We do not refund the original shipping cost, and if your order shipped free, the shipping cost we already paid is not refunded.
If the return is because we shipped the wrong item, or the item arrived damaged or defective, we cover return shipping and we make it right at no cost to you.
How long refunds take
We inspect your return when it arrives. Once approved, we issue the refund through Stripe to your original payment method. Your bank or card issuer may take an additional 5 to 10 business days to show the credit on your statement.
Exchanges
We sell one size, so an exchange is only useful if the item itself was wrong. If you received the wrong item or believe yours is defective, email us and we will ship a replacement at our cost.
Damaged or defective items
Email us within 7 days of delivery with a photo of the item and its packaging. We will replace it or refund you, and we cover the shipping both ways.
Orders that cannot be shipped
If we cannot fulfil your order for any reason, we cancel it and refund the full amount you paid, including shipping. You do not need to ask.
Questions
Email hexgrip@ockybody.com. Emails are answered in the order received, usually within one business day.